Behavioral issues and conflict in the workplace are inevitable. Whenever you have diverse groups of people working together on a daily basis, conflict will arise. Each employee brings to the workplace a unique set of attitudes, ideals and beliefs that may differ from that of their coworkers. In addition to behavioral issues and conflict, the issue of workplace incivility and the negative impact it has on your organization's culture is monumental. Unresolved behavioral issues, conflict and incivility often results in loss of revenue, productivity, the stifling of creativity and the creation of barriers to cooperation and collaboration.Participation in this webinar will provide participants with the necessary tools and information to effectively and confidently address workplace issues, conflict and incivility in their organization.
WHY SHOULD YOU ATTEND?
It's helpful to view behavioral issues, conflict and incivility in your workplace as opportunities. Within every employee issue, there is the potential for tremendous teaching and learning opportunities. There is also the potential for growth and development. When you address divergent positions properly, you can stimulate innovation and learning in ways you can't imagine.
Problematic behavior or conduct usually develops over time. As a Manager or Supervisor, the more proactive you are in dealing with these problems the more likely it is that you will increase your chances for a positive outcome. Conflict and behavioral issues that are avoided or ignored will only fester and grow into resentment.
LEARNING OBJECTIVES
- The high cost of performance and productivity problems
- Positive and negative outcomes of conflict
- Working knowledge of employment law
- Workplace behavioral issues and strategies to address them
- Role of performance management and evaluations
- Effective methods for supplying feedback
- Progressive discipline
- Investigating complaints
- Business Goals of an Investigation
- Conducting an investigation
- Appointing the right Investigator
- The interview process
- Importance of solid documentation
- Defining workplace incivility
- 3 major ways incivility manifests in your organization
- Impact of incivility in the workplace
- Forms of incivility
- Tips for enhancing and building civility
- Coping strategies
- Hiring for civility
- Practices for a healthy workplace
WHO WILL BENEFIT?
- Managers
- Team Leaders
- Supervisors
- Executives
- HR professionals
- Office managers
- Safety managers
- Employee relations
- Small business owners
- Employee relations professionals
- Organizational effectiveness and development (OED) professionals
It's helpful to view behavioral issues, conflict and incivility in your workplace as opportunities. Within every employee issue, there is the potential for tremendous teaching and learning opportunities. There is also the potential for growth and development. When you address divergent positions properly, you can stimulate innovation and learning in ways you can't imagine.
Problematic behavior or conduct usually develops over time. As a Manager or Supervisor, the more proactive you are in dealing with these problems the more likely it is that you will increase your chances for a positive outcome. Conflict and behavioral issues that are avoided or ignored will only fester and grow into resentment.
- The high cost of performance and productivity problems
- Positive and negative outcomes of conflict
- Working knowledge of employment law
- Workplace behavioral issues and strategies to address them
- Role of performance management and evaluations
- Effective methods for supplying feedback
- Progressive discipline
- Investigating complaints
- Business Goals of an Investigation
- Conducting an investigation
- Appointing the right Investigator
- The interview process
- Importance of solid documentation
- Defining workplace incivility
- 3 major ways incivility manifests in your organization
- Impact of incivility in the workplace
- Forms of incivility
- Tips for enhancing and building civility
- Coping strategies
- Hiring for civility
- Practices for a healthy workplace
- Managers
- Team Leaders
- Supervisors
- Executives
- HR professionals
- Office managers
- Safety managers
- Employee relations
- Small business owners
- Employee relations professionals
- Organizational effectiveness and development (OED) professionals
Speaker Profile

Diane L. Dee, President and Founder of Advantage HR Consulting, LLC is a senior Human Resources professional with over 25 years of experience in the HR arena. Diane’s background includes experience in HR consulting, training, and administration in corporate, government, consulting, and pro bono environments.Diane founded Advantage HR Consulting in early 2016. Under Diane’s leadership, Advantage HR Consulting provides comprehensive, cost-effective Human Resources solutions for small to mid-sized public and private firms in the greater Chicagoland area. Diane also develops and conducts webinars on a wide variety of HR compliance and administrative topics for various training firms across the country. …
Upcoming Webinars

Data Integrity – In compliance with CSA, 21 CFR Part 11, Sa…

The five qualities every successful leader must develop

Better Business Writing-How to Write Right

Employee Handbooks: 2025 Critical Issues



Effectively Handle Toxic People for Better Productivity and…

Re-imagine Finance & Accounting Made Simple. Three Webinars…

ChatGPT and Project Management: Leveraging AI for Project M…

Data Privacy and Protection - Data protection laws and best…

How to Lead and Manage a Narcissistic Employee

Use of AI and GPT for Finance Professionals

Analytical Method Validation Under Good Laboratory Practic…

How to Write Contracts for Procurement Professionals

Excel What-If-Analysis Decision-Making Tools

Harassment, Bullying, Gossip, Confrontational and Disruptiv…

I-9 Audits: Strengthening Your Immigration Compliance Strat…

Maximizing Productivity with ChatGPT: AI Solutions for HR, …

Dealing With Difficult People: At Work & In Life


Excel - Reporting Simplified - Learn Pivot Tables from Scra…


Turning Workplace Conflict into Positive Connection

Project Management for Non-Project Managers - How to commun…

Retention Starts Here: Stop Losing Your Critical Talent and…

The Business Case for LGBTQIA+ Inclusion in the Workplace: …



Conquer Toxic People - Learn To Protect Yourself And Get Yo…

AI-Powered Change Leadership Operationalizing AI: Practical…

AI and Human Resources: The Great Opportunity!

Cyber Security Incident Response Team Training Program



Excel Power Skills: Master Functions, Formulas, and Macros …

Transforming Anger And Conflict Into Collaborative Problem …

The Courage to Speak: Overcoming Fear and Owning the Room

6-Hour Virtual Boot Camp on Microsoft Power BI


Finance & Accounting 101 Simplified

6-Hour Virtual Seminar on Learning the Highlights of Excel …